Welcome to Saltera. By using our website, creating an account, placing an order, or purchasing any of our products, you agree to the following terms and conditions.
We aim to present product names, descriptions, ingredients, sizes, prices, packaging, and images as accurately as possible. Product packaging, appearance, ingredient presentation, or labeling may occasionally change without materially affecting the nature of the product. Images displayed on the website are for presentation purposes and actual products may vary slightly in appearance.
Saltera products are intended for personal skin and body care according to the directions provided with each product. Customers should review product information, ingredients, warnings, and instructions before use and select products appropriate for their individual needs.
Customers are responsible for reviewing the ingredient information provided for each product, particularly where they have known allergies, sensitivities, or reactions to cosmetic or personal care ingredients. If you are uncertain about the suitability of a product, we recommend performing an appropriate patch test before regular use and seeking professional advice where necessary.
Certain Saltera products are inspired by or contain ingredients associated with Dead Sea mineral care, including mineral salts, mud, and related cosmetic ingredients. Natural mineral-based ingredients may display minor variations in texture, shade, consistency, or appearance between production batches.
Skin and body care experiences may vary from person to person. Product descriptions, customer experiences, and promotional content should not be interpreted as a guarantee of identical results for every user.
Unless expressly stated otherwise, Saltera products are cosmetic and personal care products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information provided on the website is for general product and shopping purposes and should not replace professional medical or dermatological advice.
Products should be used only as directed. Unless specifically stated otherwise, products are intended for external use only. Avoid contact with eyes and discontinue use if irritation, discomfort, or an unexpected reaction occurs. Products should be stored according to the instructions provided and kept out of reach of children where appropriate.
All orders are subject to product availability and final confirmation. Saltera reserves the right to cancel, reject, or modify an order if a product becomes unavailable, if a selected option cannot be fulfilled, if incorrect pricing or product information is displayed, or if the customer provides incomplete or inaccurate information.
Product prices are displayed on the website in the applicable currency and may be updated from time to time without prior notice. Promotions, discounts, bundles, and special offers may be available for limited periods and may be subject to additional conditions. The final amount displayed and confirmed during checkout will apply to the relevant order.
Certain products may be offered in different sizes, quantities, formulations, scents, collections, or packaging options. Customers are responsible for reviewing and selecting the appropriate product and available option before completing an order.
Delivery times and charges may vary depending on the customer's location, product availability, order size, and delivery provider. Estimated delivery periods are provided for guidance and may be affected by circumstances outside Saltera's reasonable control.
Customers should inspect their order as soon as it is received. If a product arrives damaged, defective, leaking, opened unexpectedly, or different from the product ordered, the customer should contact Saltera as soon as possible and provide the relevant order information and clear evidence of the issue so the request can be reviewed.
Returns and exchanges are handled in accordance with Saltera's applicable return and exchange policy. Due to hygiene, health, and product safety considerations, opened, used, unsealed, or otherwise altered personal care products may not be eligible for return or exchange except where required by applicable law or where the product was supplied damaged, defective, or incorrectly.
Gift sets, promotional bundles, and limited collections may contain multiple products offered together under specific pricing or promotional conditions. Availability, packaging, included items, and promotional pricing may change from time to time.
Wholesale customers may be subject to separate pricing, minimum order quantities, payment arrangements, preparation periods, delivery conditions, and other commercial terms. Wholesale pricing and offers may differ from those available to retail customers. Any approved quotation or specific commercial agreement will apply to the relevant wholesale order.
Customers are responsible for providing accurate contact, delivery, billing, and order information and for reviewing product details before purchase. Saltera is not responsible for delivery issues, additional costs, or delays resulting from inaccurate or incomplete information supplied by the customer.
Product photographs, packaging designs, descriptions, text, graphics, logos, branding, and other website content are provided for shopping and informational purposes. Saltera retains its applicable rights in its original content, branding, photographs, designs, and other intellectual property.
We aim to keep the website available and accurate; however, uninterrupted access cannot be guaranteed. Saltera may temporarily suspend, update, or modify parts of the website for maintenance, security, operational, or technical reasons.
Saltera may update these terms and conditions from time to time. Any updated version will become effective from the date it is published on the website. Continued use of the website after an update constitutes acceptance of the revised terms.